Returns

RETURNS

Defects or Damaged Items:

Upon receipt, please inspect your order immediately.
Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. 

  • All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.

  • Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.

  • We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.

To Email: lilywingsbtq@gmail.com

    Returns : 

    **Returns will be issued refunds in the form of a digital Gift Card.**

    All Sale Items are Final. No Returns on Sale Items.
    The term "Final Sale" means an item can not be returned or exchanged.

    • Returns must be in original, unused, unworn condition with no defects, no stains, no Pet Hair, no smells or signs that the item has been worn or used, with all tags attached and all package slips included with the return. 

    • Please allow up to 5-7 business days to process your return once we receive it.

    • Returns must be received within 7 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. 

    Shipping charges are not refundable. We are not responsible for returned shipping costs.

    Exchanges:

    Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible. 

    • Exchanges must be made within 7 days of the original purchase date.

    • The item you return must meet all of the return guidelines listed above.

    • Please contact customer service at lilywingsbtq@gmail. Please provide the order # for faster service and add Exchange in the subject line.

    • Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.

    • If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.

    To Ship back your order : 

    • Being that we always offer free shipping to you, we do not provide free return shipping. 

    • If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible.

    • Feel free to ship your orders back with the carrier of your choice.

    • Include the original packing slip or your name and email address (one used to place order) in the return.

    Customers: Please send your returns to:

    Lily Wings Returns

    135 E. Pearl St. 

    Granbury, TX 76048

     

    Each item is photographed to it's very best to display accurate colors, measurements and patterns.  Please beware that various computer/mobile devices have different color display profiles.  Items with slight variances will not be considered defective, as each item may be unique in pattern/color.